If you have a question that is not addressed on this page, please feel free to contact us by phone (below) or send an email here.
Guidelines & Tips
All new orders of 250 and up require an approval print, although approval prints can be requested with any order.
Scan pictures, logos, and artwork for at least 300 dpi at final image size
Proportion pictures and layouts for the chosen size of the print (5x7 or 8x10). Include Borders.
Avoid thin rule lines near print edges. Print trimming varies. Sometimes the edge appears uneven.
Flatten Photoshop layers and channels.
For Black & White prints, convert file to grayscale prior to avoid additional charges.
Save files at 300 dpi or larger at final print size.
Save files as uncompressed TIFF files, JPEG files, saved at the highest quality settings.
We must have the file number documented if more than one on CD. We would prefer to have an original photo to match our reproduction for accuracy. If an original photo is not submitted, then the decision is left to the discretion of the photo lab technicians. In this case, Star Photo will not be liable if the customer is not satisfied with the final product.
Sample copies or specific instructions indicating cropping, contrast, density and type composition need to be submitted with the order. If not provided, our experienced lab technicians will use their best judgment in filling your order.
Frequently Asked Questions
1. How do I place an order?
You can place your order by email at firstname.lastname@example.org; by phone, 1-800-587-1457; by mail, Star Photo Service, 38 Music Sq. East, Nashville, TN 37203; or stop in and place your order in person.
2. What do I need to send with my order?
We accept the following file formats TIF, TIFF, JPG, EPS, PNG, AI, PSD, and PDF. The digital file must have a resolution of at least 300dpi. Please make sure to include all your contact information in case we have questions.
3. What if I do not know how to tell the resolution on my image?
When you place your order we will check to make sure your image is the correct resolution before we print. If we can not use the digital file you provided we will contact you by phone or email.
4. Can I send a negative or photograph to be scanned?
Yes, Digital files are preferred but we can scan negatives or prints for an additional charge.
5. Will you return my originals?
Yes, all elements required to produce your job will be returned with your final product.
6. Can you make a CD of the final product?
Yes, upon request we can burn a CD of your final product for a fee of $8.00
7. Will you send me a proof?
We will email a .pdf proof to you so you can confirm all information is correct and the work is laid out to your satisfaction. We can also provide you with a “hard copy” proof for a nonrefundable deposit of $15.00 (to be applied to your order) plus postage if we mail the proof to you.
8. Will the colors in the proof you email me match the color of my prints?
Not necessarily. Due to the differences in color monitors and video cards, it is unwise to use what you see on your screen as the basis of what will be printed out. We check each photo to make sure that the colors are accurate.
9. Can you match the colors with my original photo?
Yes, if you provide us with a hard copy of your original, we will match the colors as closely as possible.
10. Can you retouch my photo?
Yes. The charge for retouching is $70.00 per hour with a 1/2 hour minimum. Most minor retouching falls within the minimum charge.
11. I want something printed on the back of my publicity photo. Can you do that?
No. we are unable to print on the back of our publicity photo products. If you wish to have your order printed on both sides you will need to look at our litho, comp card, or tear sheet products.
12. Is it extra to add my name, logo, website, etc. to my photo?
Yes. Please refer to our price list (LINK TO PRICE LIST HERE) for a list of common products. If you don’t see your particular product on the list, please contact us and we will be glad to help you.
13. What is the smallest amount of photos I can order? Can I order a different quantity than what is on your price list?
We can accommodate any quantity you wish. Please keep in mind that the smaller the quantity the higher the per piece price.
14. Can you make a color image black & white?
Yes. We will be happy to convert your image.
15. I need this order fast. Can I place a rush order?
Yes. There is a rush order fee of $20.00 plus shipping and handling for overnight packages.
16. How do I pay for my order? Can you bill me?
For first time customers we require either a credit card, check , money order or cash at the time you place the order. If you would like to establish an account we will be happy to send you an credit application so we can bill you for future orders.
17. I ordered something from you a year ago, do you still have my file?
All digital files are kept for a minimum of 3 years. We will be happy to reprint any of your previous orders.
18. Can I change the information on my photo before you reprint it?
Yes, we can update your information and send you a new proof for confirmation.
19. I just discovered a mistake and I have already approved the proof you sent me. What do I do now?
Call us as soon as possible to let us know of the change. Unfortunately, if they have already been printed we will have to charge you for a new order.
20. I really like a certain font, can you use that for my information?
Please provide us with the name of the font you wish us to use. With our library of over 5,000 fonts we likely have the one you are looking for. If not, we will try to obtain it for you. If the foundry requires the font to be purchased, we will advise you of the cost, or suggest an alternative.